Cancellation and Rescheduling Policies
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- Personal customer service
- Liability insurance up to 5 million euros
- No contract term, can be terminated at any time
Applicable as of 15. September 2025
Cancellation 2 days or more before the appointment
No cancellation fee will be charged if the booking is canceled 2 full days prior to the scheduled appointment. For example, if cleaning is scheduled on Friday at 09:00, cancel by Wednesday before 09:00 to avoid fees
Cancellation between 48 and 24 hours before the appointment
If a booking is canceled between 48 and 24 hours before the appointment, a cancellation fee of 25% of the initial invoice amount will be charged.
Cancellation between 24 and 12 hours before the appointment
If a booking is canceled between 24 and12 hours before
the appointment, a cancellation fee of 50% of the initial invoice amount will be charged.
Cancellation less than 12 hours before the appointment or during the cleaning
If the cleaning cannot take place for a reason for which you are responsible*, or if the booking is canceled 12 hours before the appointment, the full amount for the cleaning will be charged as a cancellation fee.
*This includes in particular, but not exclusively: address or apartment cannot be found due to incorrect name or address details; incorrect names on the doorbell or front door; customer is not present and cannot be contacted at the start of the order; access to the property of the booked cleaning is not granted.