Contactless Cleaning: Our response against COVID-19 | Questions? Call us: +41 43 505 15 14
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It is important to us that your cleaning appointments are worry-free, even in the current situation:

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Frequently asked questions from customers

Is Helpling ensuring their cleaners' financial security?

The entire cleaning staff at Helpling is financially secure. As an employer it is of utmost importance for us to support our employees even in times of crisis!

Can I still book a cleaner?

Our service is still available and cleaners can be booked as usual.

What should I consider as a customer?

Discuss the current situation with your cleaner to eliminate concerns on both sides. We recommend the use of disposable gloves and, if necessary, new cleaning utensils. You can also point out to your cleaner any areas that require special attention in view of the current situation (e.g. door handles, window handles or the flush button on the toilet).

How were the cleaning staff informed about the current situation?

The cleaners were advised to observe the FMH’s precautionary measures. They were also advised to cancel upcoming appointments if they suspected or were concerned about illness.

Frequently asked questions from cleaners

Due to the pandemic, some clients have cancelled their appointments. Will Helpling help me with the loss of earnings?

It goes without saying that all cleaning staff at Helpling are financially secure. We have informed you about this by e-mail. If you have any further questions regarding this topic, please contact us: [email protected]

What should I consider as a cleaner?

We recommend that you talk to your customer directly about the current situation and to follow the general hygiene measures when cleaning. Furthermore a respiratory mask and disposable gloves should be used.

What should I do in case of symptoms or if I feel unwell?

We recommend that you cancel upcoming appointments as soon as possible at the first sign of symptoms or discomfort. This will give your customers enough time to find a replacement.

What areas require a particularly thorough clean at the moment ?

On surfaces that are touched on a daily basis, such as door handles, light switches, toilet flush buttons and taps, it makes sense to carry out a particularly thorough clean. To do so, we recommend applying disinfectant to the affected areas or, if not available, a little vinegar, as the disinfecting effect of vinegar kills germs.

Based on the recommendations of the FOPH we have a number of recommendations for domestic workers and customers. Please note that these are general precautions.

Keep a distance

At present you should rather do without shaking hands. It is generally recommended to keep a distance of at least 1.5 metres to others.

Washing hands regularly

The most important measure: Wash your hands thoroughly for at least 20 seconds and also dry them thoroughly.

Cough & sneeze into the crook of your arm

Use a tissue, which you can then dispose of directly - or cough/sneeze into the crook of your arm, not your hands, to prevent others from being infected.