Enter your postcode to find cleaners available in your area
Select the preferred date, time and frequency of your clean
We confirm your appointment and choose a suitable cleaner for you.
You let a person into the privacy of your home and our goal at Helpling is to give you the necessary security. There is a reason why Helpling is the market leader in the field of household related services: worldwide, we are already available in 10 countries. We have achieved this size through transparent communication and because the safety and security of our customers and cleaning staff is extremely important to us. For us, it is crucial that both sides – customers and cleaners – not only find each other through Helpling, but are able to work together with trust and respect.
Our cleaners receive special training. They learn how to clean a residential space and how to deal with various detergents. We train our cleaners on a regular basis in order to maintain a high quality standard. They also receive numerous tips through the app while on assignment. Our employees learn hygiene standards, such as the 4-color system.
All cleaning professionals have to pass a multi-stage selection process before they can start working for Helpling. We personally talk to each and every applicant, check their qualifications in a test cleaning and ensure security through collecting a clean police clearance certificate. Are you looking for someone that can speak English or be familiar with children or pets? We guarantee the right cleaner for you.
The experienced cleaning professionals strive to fulfill their assignments to your complete satisfaction. In the unlikely event of damage, our cooperation with HDI Versicherung will take over the full resolution of the case. In this case, we will assist you and the cleaner with help and advice.
The feedback of our customers is one of the most important pillars of the Helpling platform. Please write a feedback after your cleaning.
You can choose whether you wish to pay online via credit card or direct debit directly in the online booking process. All payments are processed 100% securely. You will receive an email containing a detailed invoice after the execution of your order to the email address you provided upon booking.
Our customer service team is always happy to support you and offer all the information you need. You can reach out to them via email or phone. Our customers can reach us by phone from Monday to Friday, from 8 to 5 for all concerns. The number is available in your online profile.
Helpling is Europe’s leading online marketplace for cleaning services. On the website or via the Helpling App you can book your professionally trained, employed and reliable cleaner in 60 seconds.
The cleaning service from Helpling can be booked for 37.75 CHF per hour. The minimum time you can book a cleaning professional for is 2,5 hours. There are no extra costs and VAT is already included.
After booking one of our cleaners through the website or via App, you will receive a confirmation email. Here you have the possibility to check all order details. As soon as a cleaner accepts your request, you will be notified via SMS and email. Now you can get in contact with your cleaner.
Helpling stands for quality and expertise. Our services include:
Living room, bedroom & children’s room
Bathroom
Kitchen
Every customer is different and if it’s the cleaner’s first visit to your home, it’s good to give them some guidance. When your cleaner arrives, give them a tour and highlight your priorities and any fragile surfaces or items. Don’t forget to show the cleaner where to find your cleaning products and if you have any preferences or surfaces that need special care, make sure to let your cleaner know.
Please have all the important cleaning supplies at hand: Vacuum cleaner; mop with bucket; all-purpose cleaner; glass cleaner; lime scale and calcium deposit remover; toilet cleaner; various cloths / sponges.
We strongly recommend that you are home for the first clean of your booking to show your cleaner around. Many customers choose to give a spare key to their cleaner, but this decision is based on individual preferences.
The experienced cleaning professionals strive to fulfill their assignments to your complete satisfaction. In the event of damage, our cooperation with HDI Versicherung will take over the full resolution of the case. In this case we will naturally assist you and the cleaner with help and advice.
